CAC Service Writer Privacy Policy

CAC Service Writer is a Chrome extension for Craftsman Auto Care service advisors. It runs on top of the Tekmetric repair order and reads the vehicle, odometer, service history, and inspection that are already on your screen so it can show what maintenance is due, list previously declined work, answer questions about the open repair order, and help turn a technician note into a customer-ready finding.

Almost everything it does happens on your own computer. The only information that leaves your browser is what is needed to check your license and, only when an advisor asks for it, to rewrite a technician note or answer a question about the open repair order. We do not collect customer names, phone numbers, email addresses, physical addresses, or payment information. We do not sell data, we do not use it for advertising, and we do not use it to train AI models.

CAC Service Writer only runs on Tekmetric pages. On those pages it reads the repair order data your browser has already loaded, which can include:

• Vehicle year, make, model, VIN, and odometer reading
• Service and maintenance history, including Carfax vehicle history
• Inspection items, ratings, and technician notes
• Recorded customer concerns and technician concerns on the repair order
• Previously declined jobs, their price, and the date they were declined
• Your Tekmetric shop identifier

To load the full repair order and the vehicle history report, CAC Service Writer uses your existing Tekmetric login session to call the same Tekmetric endpoints the Tekmetric web app itself calls. It does not ask for, store, or transmit your Tekmetric username or password, and it never sends your session token anywhere outside Tekmetric.

The VIN, the Carfax report, customer concerns, and customer names or contact details are never sent to our servers. Service history is processed on your computer; only the short maintenance summary described below is sent, and only when an advisor uses the question feature.

Three things, and nothing else.

1. License checks

When CAC Service Writer starts, it sends your store's license key and your Tekmetric shop identifier to our licensing service to confirm the extension is licensed to your shop. No vehicle or repair order data is included.

2. The AI writing assistant

When an advisor clicks to expand or rewrite a single technician note, CAC Service Writer sends only that request to our service:

• Vehicle year, make, model, and mileage
• The inspection line item name
• The inspection rating colour (green, yellow, red, or not applicable)
• The technician note text being rewritten
• Your license key and shop identifier

Our service forwards that content to OpenAI (the gpt-4o-mini model, at api.openai.com) which returns the rewritten text. OpenAI processes it as a service provider under their API terms and does not use API content to train their models. Nothing is sent until a person clicks the button, and nothing is written back into Tekmetric without a confirmation step.

Technician notes are free text. Because a person could type anything into that field, please do not enter customer names, contact details, or other personal information into technician notes you intend to rewrite.

3. Ask about this repair order

When an advisor types a question in the "Ask about this RO" tab, CAC Service Writer sends the question and a summary of the open repair order, and nothing else:

• The repair order number
• Vehicle year, make, model, submodel, engine, drive type, transmission, and mileage
• The maintenance list: service name, status, reason, and when it was last done
• Inspection items, their rating colour, and the finding text
• Previously declined jobs, their price, and the date declined
• Your license key and shop identifier

No customer name, phone number, email address, physical address, or VIN is included. The answer is generated by the same OpenAI model and is not stored by us after it is returned.

Server logs

Our service temporarily holds the requesting IP address in memory for up to sixty seconds purely to enforce rate limits. It is not written to a database and is not used to identify anyone.

• On your computer, until you remove it: your extension settings and your license key, held in Chrome's local extension storage. If your IT administrator sets the license key by Chrome policy, the extension reads it from Chrome's managed storage instead.
• On your computer, until you close Chrome: the maintenance recommendations, inspection data, and report for each open tab, held in Chrome's session storage. This clears automatically when the browser closes.
• On our servers: your license key and shop identifier, so we can validate your licence. We do not retain the vehicle details or technician notes, questions, or repair order summaries sent to the writing assistant after the response is returned.

• Customer names, phone numbers, email addresses, or physical addresses
• Payment or financial information
• Health information
• Your Tekmetric password or login credentials
• Your browsing activity. CAC Service Writer has no access to any site other than Tekmetric, and does not track pages you visit.

We share data with exactly two service providers, both named above:

• OpenAI: receives the vehicle summary and technician note when an advisor requests a rewrite, or the question and repair order summary when an advisor asks a question, in order to generate the reply.
• Vercel: hosts our licensing and writing services and processes the requests in transit.

We do not sell data, share it with data brokers, use it for personalised advertising, or use it to determine creditworthiness or for lending purposes.

CAC Service Writer's use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.

Removing the extension from Chrome deletes everything it stored on your computer, including your license key and any cached recommendations.

To have your license record deleted from our servers, email us at the address below and we will remove it and confirm when it is done.

If we change what CAC Service Writer collects or who it shares data with, we will update this page and the date at the top, and we will disclose the change in the extension before the new behaviour takes effect.

Next Level Marketing, questions about this policy or requests to delete data: support@getnextlevel.marketing.